Service Level Agreements
More than just product and installation…
TVS Pro offers different levels of service, beyond traditional manufacturer warranties. Not only do we support standard warranties, but we also offer extended warranties with included support & labor coverage. In addition, we can also provide other services, such as proactive monitoring & remote support. Here’s a few of the services we can offer:
Discounted Replacement Hardware
When hardware is no longer under warranty, when needed, replacement products will be discounted.
Reactive Or Proactive Support
If hardware fails, depending on the service level (and subject to equipment capabilities), remote service support is offered. Generally, this is reactive, but we can also provide proactive monitoring so you don’t have to worry about outages!
Shorter Response Times
Standard phone support is offered Monday-Friday 9am-5pm. However, extended phone support and 2 & 1 day response times, for additional support, are also available. (See document for more details).
Scheduled Maintenance Visits
We offer the option of providing two (2) semi-annual maintenance visits which include re-managing exposed cables, performing a documented service checklist, and providing firmware updates when necessary.